Privacy and Cookie Policy

PRIVACY AND COOKIE POLICY

27/01/2025

This Privacy and Cookie Policy (“Privacy Policy”) applies to all the products, services, platforms, websites and apps offered by DQS DIGITAL QUALITY SOLUTIONS LTD (“DQ Solutions”, also “Our Company”).

We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.

1. When this Privacy Policy applies?

The following Services (“Services”) are subject to this Privacy Policy:

• Use of the DQ Solutions websites
• Requesting a white paper, demo or other information
• Receipt of DQ Solutions emails
• “Contact Us” page and services
• Registering for DQ Solutions events
• Register online or place an order for any of our Products or Services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Any other DQ Solutions Service this Privacy Policy is attached to

By signing up for any of our Services, ticking the appropriate box or clicking the appropriate button when you access any Services, even if they require no registration but through which your personal information is collected, you authorize DQ Solutions to use your personal data for the purposes described in this Privacy Policy. You expressly agree to the processing of your personal data in the terms set in this Privacy Policy and its transfer within the DQ Solutions group companies.

By using any of our Services and accepting this Privacy Policy, you confirm that you are above the age of 16. If you are below the age of 16, we ask that you do not use our Services.

• What data do we collect?

You directly provide Our Company with most of the data we collect. We collect data and process data:

• When you fill out the “contact us” form, “WhatsApp our expert” form, “download the product overview” form and other forms: you will be asked for several personal details that are necessary to offer you our Services. These fields are marked as compulsory. Additional personal details may voluntarily be provided by you, which will enable us to provide full-featured Services and a higher degree of customization.
• When you use our Services: we will collect and process personal data regarding your use of such Services to improve your overall experience. You may limit the amount of information we collect by setting your privacy preferences in our Services, modifying the settings of your device or browser, or through the way you use our Services.
• Through marketing communications: we may collect personal data as part of our marketing, including surveys sent for research purposes, to allow us to improve our Services and better provide you with relevant information.
• When you use our website: we may collect personal data using your browser’s cookies when you use or view our websites.
• When you connect with DQ Solutions through social media: we may collect personal data when you connect with us to enable us to communicate with you.
• When you attend or sign up for DQ Solutions events: we may ask you to provide us with some personal details so that we can provide you with updates and to send you information on DQ Solutions events and other DQ Solutions marketing materials. Also, we may take pictures at the events you are attending.

3. What is Personal Data?

This is the information you give us which personally identifies you, such as your name, email address, telephone number, job title, date of birth or home address. Your personal details will be processed for the following purposes:

• To send important notices:

– We will send you communications about changes to our terms, conditions, and policies

• To inform you about our Services, products and commercial offers, whitepapers we publish and the events we organize and improve your user experience and the overall quality:

– We may recommend products or services which may be of interest to you. Knowing your basic personal details lets us personalize any communications we send to you.

• To manage your relationship with us:

– We may invite you to participate in surveys or prize draws

• To administer and confirm your registration to our events and webinars and provide further details about these events.
• To publish information about DQ Solutions events that took place

– We may use pictures taken at events for publications about these events. Any further use of pictures in which you are depicted in an identifiable manner, e.g. for further promotional purposes, will be based on your explicit consent.

4. What are cookies?

Cookies and other technologies

For the purposes further set out below, Our Company Websites store and access information on the equipment of users via cookies and similar technologies (hereinafter referred to as “Cookies”). Cookies are small pieces of information used to store technical and/or personal details, identify users of a service and enable certain functionalities. Third parties may also place Cookies that can be used to track internet behavior. For these third-party Cookies, please be referred to the information provided by the relevant third party: Facebook, Twitter, YouTube/Google, and LinkedIn and other relevant.

You may also be able to adjust your browser settings to refuse all or some Cookies, although this may affect functionality or the performance of the Services.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• Any other needed for the above purposes

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
• [Add any other types of cookies your company uses]

How to manage cookies?

You can set your browser not to accept or to delete cookies. However, in a few cases, some of our website features may not function as a result.

Blocking all cookies will have a negative impact upon the usability of on our website/

5. Browsing Behavior, Device Information and Interactions

This entails the tracking of your actions (repeated site visits, interactions, keywords, online content production, etc.) when you access and use our Services and the building of profiles over time. It also includes information about the devices and methods you use to interact with DQ Solutions  Services and content.

We capture information about your operating system and internet browser when you visit a DQ Solutions website or use our Services, including information that is automatically logged when you use our Services (e.g. requested information, timestamp, IP address).

We will process your behavioral, device and interactions information for the following purposes:

• To provide, maintain, protect and improve products and Services, and to develop new ones:
  – For example, information about how you browse our websites or search for products can be used for data analysis and research, to deliver better user journeys, provide more relevant search results or structure the way the information is shown in our Services.
• To improve your user experience and the overall quality of our Services:
  – Your activity such as the pages you visit or the items you view teaches us what you find important and what is most interesting to you in relation to our Services so that we can tailor your experience around what matters to you most and display personalized content.
  – Device and platform identifiers let us know which device you are using to access our Services in order to customize and optimize them to your device and improve your overall user experience (e.g. providing more relevant content and advertising on the device or browser you are using).
  – Storing data locally on your device allows us to improve things like website performance and loading of content even when you are offline.
• To provide you with more useful information, more relevant content and offers, and latest news about products and events:

– For example, when you follow a link to a tutorial from a marketing email, or follow DQ Solutionson Facebook, LinkedIn, Twitter or other social media.

– Understanding how and where you interact with DQ Solutions means we can provide you with more personalized and helpful information through your preferred communication channels.

• To protect our users and DQ Solutions:
  – We monitor unusual or suspicious activities on our Services, such as automated abuse, so that we can address it quickly and inform you about potentially fraudulent activities affecting your account.
  – We may also use your personal information for internal auditing, in order to comply with applicable legal requirements.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us:

– For example, billing and collection.

6.  Location Information

We gather your location data, including real-time geographic location, where you have expressly authorized us in accordance with your privacy settings. We use location information for the following purposes:

• To improve your user experience and the overall quality of our services:
  – We may use geographic information contained within photos to catalogue images by location.
• To provide you with more useful information, more relevant content and offers, and latest news about products and events:

– We can serve you with content which is relevant to your current location.

• To verify your identity and assist with the identification of users:
  We do not use your location information to track your private activity for purposes other than those set in this section.

We do not share location information with third parties other nor sell it to anyone.

7.  Settings and Preferences

Certain Services allow you to specify your personal preferences. Users may also specify their preferences regarding marketing communications in the appropriate forms to configure or inform us about their preferences through a message or in another user-friendly way.

We use this information to improve your user experience and the overall quality of our services.

8. Purposes of processing and legal bases

Operations - we may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Publications - we may process[account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instruction. The legal basis for this processing is consent or our legitimate interests, namely the publication of content in the ordinary course of our operations or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Relationships and communications - we may process contact data, account data, transaction data and/or communication data for[the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling]. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.

Direct marketing - we may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is[consent or our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

Research and analysis - we may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is consent or our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

Record keeping - we may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

Security - we may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

Insurance and risk management - we may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

Legal claims - we may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Legal compliance and vital interests - we may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

• How we share your information?

Our Company is the data controller, that is, the entity determining the purposes and means of the processing of the personal data collected from you.

Your personal data may be transferred by and between Our Company and other DQ Solutions group companies for the same purposes set out in this Privacy Policy. Our Company is a global organization that has affiliates, business processes, management structures, and technical systems that cross national borders. Therefore, Our Company may use resources and servers located in various countries across the globe. Accordingly, your personal data may be transferred outside the country where you use a DQ Solutions Service or otherwise provide Our Company with your personal data. In case you are an EU citizen, this may include countries outside the European Economic Area (EEA) that do not have laws that provide specific protection for personal data. In such case we will make sure other additional legal measures are in place following applicable law.

Our Company may share your personal data with contractors, service providers, and other third parties we use to support our business and provide the Services and who are bound by obligations of confidentiality. Your personal data will not be transferred to other individuals or businesses for their own use without your prior explicit consent.

Upon your consent, Our Company may share your contact details with third parties, like  partners, or event sponsors.

Our Company may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, as well as to enforce our legal rights.

1. Data security

Our Company is committed to protecting your privacy. Your personal data is held on secure servers and is not processed for any purposes other than those set out in this Privacy Policy. Our Company servers uses to store this information are accessible to authorized staff only and DQ Solutions ensures that adequate security measures are in place.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

1. How to exercise your rights?

Every user of our Services is entitled to the following rights:

• Access: you can ask for copies of the personal data we hold about you. We may charge you a small fee for this service.
• Rectification: you can ask to correct any personal information we hold that you believe is inaccurate or incomplete. You also have the right to request Our Company to complete the information you believe is incomplete.
• Erasure: you can ask to erase your personal data, under certain conditions. In any case, unless otherwise provided by this policy, law or contract, you have the right to request us to delete any of your information at any time without giving reasons.
• Restrict processing: you can ask us to restrict the processing of your personal information.
• Object to processing: you can object to the processing of your personal data.
• Data portability: you can ask that we transfer your personal information to you or to another company.
• Complain to a supervisory authority - you can complain about our processing of your personal data; and
• Withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en

You may exercise any of your rights in relation to your personal data.

You have the right to access, correct, update or delete your data as well as any other right applicable in your jurisdiction making a request through our Contact Form or accessing the relevant section of the DQ Solutions websites or apps or through a message or in another user-friendly way.

In order to delete your data, you may make a request through a message or in another user-friendly way and request that your account be deleted. You may also reply to a marketing email to request access to, correct or delete any personal information that you have provided to us. Note that after the deletion of your personal data, it cannot be recovered and any data and content stored on the Services will also be permanently deleted. We will also delete your personal data once it is no longer necessary for the purposes for which it was originally collected.

Our Company will need to keep your personal information where required by applicable law and during the relevant statutes of limitations, even if you ask for its deletion. Our Company will not delete your personal data where it refers to an active relationship or a product or service explicitly requested by you (e.g. a recent purchase made for DQ Solutions Services). We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

1. Your commitments

You guarantee the quality of the information provided in our Services. All personal data you send to DQ Solutions must be real, accurate and kept up to date. You take full responsibility that your information is accurate, updated and that it complies with this principle. You also guarantee that you have gathered explicit consent from anyone holding any personal image, intellectual property or other rights over your content, authorizing you to upload and store it in our Services.

1. Changes to this Privacy Policy

We may update our Privacy Policy from time to time by publishing a new version on our website to ensure you are promptly informed of DQ Solutions’ data processing activities. You should check this page occasionally to ensure you are happy with any changes to this policy. We may also use any of the communication methods provided by you to inform you of important changes to this Privacy Policy. Continued use of our Services after having been informed of the updated Privacy Policy will be evidence of your agreement to be bound by the updated terms. The date the Privacy Policy was last revised is identified at the top of the page.

1. Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

1. Contacting DQ Solutions:

You may contact DQ Solutions in a number of ways:

• directly by e-mail: info@dq-solutions.com

• using our website contact form at https://dq-solutions.com/

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